Omnichannel Loyalty (Infographic)
Omnichannel loyalty (OCL) is an enterprise-level initiative to drive, track, measure and reward incremental behavior throughout the enterprise and customer experience.
With omnichannel loyalty, traditional loyalty attrition is reduced, as brand advocates play an enhanced role across the customer lifecycle. This helpful infographic from Kobie Marketing helps break down the process.
Check out why and discover the essence of omnichannel customer loyalty in the following infographic.